Development

My development across the Expertise Areas.

User and Society

Past

User and Society has always been central to how I approach design. In my PDP, I set the goal of learning how to manage diverse stakeholders while still applying my own expertise as a designer. This became particularly evident during Project 3, where I worked closely with Adelante, a rehabilitation centre for children with brain damage.

Although stakeholders initially requested a simple instruction app, we recognised that this would not truly empower the children. Instead, we designed a hybrid physical-digital system using RFID to provide tailored instructions in formats that suited each child. This project reinforced the idea that the easiest solution is not always the most worthwhile one. The positive response from doctors and therapists, including at a medical innovation conference, showed me the value of long-term thinking rather than quick fixes.

Courses such as Participatory Reimagining further strengthened my ability to involve users creatively, using speculative scenarios and co-imagination techniques to uncover deeper insights.

Present

During my internship, my understanding of User and Society matured within a large corporate context. As a Product Management intern, I often acted as the voice of the consumer in discussions between engineering, UX, quality, marketing, and finance teams.

I worked extensively with user data, customer reviews, and support feedback to identify genuine user needs rather than novelty-driven requests. For example, I learned that even frequently requested features are not always widely used once implemented. This taught me to critically assess user input and translate it into meaningful insights that align with both user value and company strategy.

Additionally, working on post-launch monitoring and UX improvements for Hue Secure products showed me how responsibility to users does not end at launch, but continues through aftercare, iteration, and refinement.

Link to Professional Identity and Vision

This expertise area reinforces my desire to create solutions that genuinely empower users. I aim to design products that respect users’ capabilities and contexts, rather than offering superficial or short-term fixes. Combining user understanding with strategic decision-making allows me to create designs that are both empathetic and effective.

Images from Participatory Reimagining - how we enaged non-designers in speculative design.